SweetWater Brewery Shipping Policies
Please allow 3-5 business days for order processing. This includes pick-up orders but excludes presale orders. Presale orders will be shipped once we have the item at the brewery.
Shipments occur Monday through Friday. If you place your order over the weekend, it will not be received until Monday. SweetWater is not responsible for shipping carrier delays.
We have four shipping options: Pick-Up at Brewery (Georgia ONLY), First Class Free (USPS), First Class Package (USPS), and FedEx Ground.
Pick-Up at Brewery:
All orders placed from Georgia have the option to pick-up at the brewery, even if you live outside metro Atlanta. There is no shipping cost associated with pick-up. Please do not stop by for pick-up until you have received the fulfillment confirmation email. Orders can be picked up 9am-5pm, Monday through Friday. Also, they will be available for pick-up during our public tour and tasting hours: Wednesday through Friday-5:30-7:30pm and Saturday through Sunday-2:30-4:30pm.
Our E-Commerce Manager will send out an email if your order has not been picked up after 10 days. Subsequent emails will follow every week. If your order still has not been picked up after 2 months and there is no communication with our E-Commerce Manager, the entire order will be refunded and restocked.
If you decide you no longer wish to pick-up at the brewery or chose the shipping option by mistake, please contact Stephanie at email@example.com with a shipping address, and a link to pay for either USPS or FedEx shipping will be emailed to you. The shipping carrier will be determined by our E-Commerce Manager, based on what is included within your order.
First Class Free:
This option will only be available if your order weighs between 0.01-0.09 pounds. These orders are shipped via USPS in a regularly stamped envelope. There is no tracking provided with these orders.
First Class Package:
Orders that qualify for this shipping option will weigh between 0.1-0.9 pounds. Tracking will be provided with this shipping option through a confirmation email about fulfillment and shipping. Unfortunately, we cannot do priority or overnight shipping, at this time.
FedEx Ground: FedEx will not deliver to PO Boxes, please make sure to use a physical street address.
This option is for orders that weight 1.0 pound or greater. Tracking will be provided with this shipping option through a confirmation email about fulfillment and shipping. Shipping costs are calculated by FedEx using dimensional weight and shipping location, not product weight. There are times when everything ordered cannot fit into a single box. When that occurs, your estimated shipping cost will go up because it essentially becomes two shipments. This will be reflected at checkout within the shipping cost. We apologize, but we cannot provide Express shipping (Overnight, 2-Day, etc.), at this time.